pricing questions

What hidden costs or expenses can I expect?
None. There are no hardware or software costs, no long distance charges, no service or installation fees, and no phone lines required. The per-call or subscription rate that you choose is the only expense you will incur for using the Call-Em-All voice broadcasting service.  See our pricing plans

Do you charge for calls that aren’t delivered?
No. If you are on a pay-per-call pricing plan, only calls that are answered by a live person or that leave a voicemail message will count against your call balance. If you purchase a subscription plan, you can make unlimited calls.

privacy and responsible use

Are there any restrictions about sending out messages?
Yes. Call-Em-All is not intended to be used for unwanted calls. Each user is responsible for ensuring that their use of the system complies with all applicable laws and all other provisions within our Terms of Use. Please read our Terms of Use thoroughly before completing the signup process.

Will my contact/member list(s) be sold?
No. Please see our Privacy Policy for details of our commitment to you.

technical questions

What states or countries can I call?
Call-Em-All delivers messages anywhere in the 48 continental United States, Hawaii, and Canada.

Can I import a file with all my contacts?
Yes. We can accept Excel spreadsheets, text, and CSV files. Just log in and follow the instructions. If you want to save the list, select “Edit/Manage Lists”. If you want to upload a file to be used a single time, select “New Broadcast”. There is no need to wait for us to import the file for you, and there is never an extra charge for importing files.

Can I create/manage more than one group? Are there limits on the size of my groups?
You can create as many groups and subgroups as you like. There are no limits on the size of groups for pay-per-call pricing plans. Subscription plans limit the number of phone numbers and include unlimited calling.

What happens if the person doesn’t answer when my call is made?
If someone is not available to answer, Call-Em-All will also deliver to an answering machine. If a phone line is busy or someone doesn’t have an answering machine we will attempt to deliver your message 3 additional times (5 minutes later, then 15 minutes later, and again 15 minutes later). You may customize the number of retries to be less than 3.

Will I be able to see the results of my broadcasts?
Yes. When your broadcast is complete, you will receive an email with a summary of the results. You can also check on the results of your current and past broadcast in real-time by logging in to www.call-em-all.com. You will be able to view the results of every call we make.

How should I format a file for importing?
File Requirements:
Excel (.xls) or
Comma Separated Values (.csv or .txt)

Column Order:
Column 1 = Phone Number with Area Code
Column 2 = First Name (Optional)
Column 3 = Last Name (Optional)
Column 4 = Notes (Optional)
Column 5 = Phone 2 (Optional)
Column 6 = Phone 3 (Optional)

Can Call-Em-All deliver messages to a business extension or voicemail account?
Call-Em-All messages must be delivered to a direct line. We cannot deliver messages to any phone system that requires the entering of an extension number or forwarding by a person.

Does Call-Em-All integrate with State and National “Do Not Call” lists?
No. Call-Em-All is not intended to be used for unwanted calls. Therefore, we do not integrate with State and National “Do Not Call” lists. Call-Em-All DOES manage our own Do Not Call list, which all recipients can elect to be placed on by visiting our website and clicking Opt Out. Please read our Terms of Use thoroughly before completing the signup process. Privacyand Responsible Use

Can you integrate with my website or data systems to automatically initiate calls?
Yes, please contact us at 972.377.0041 or info@call-em-all.com to discuss what you have in mind and see if we can meet your needs.