We Believe Everyone Has Something To Say

Our purpose is to create positive experiences for those around us.

Jonathan Melton

Jonathan Melton is a member of the Customer Experience team at Call-Em-All, an automated calling and group texting company that provides solutions for small and medium sized businesses, large corporations, membership organizations, community groups, and individuals. Jonathan’s responsibility since joining the team in 2015 has been the education and on-boarding of new users. Jonathan is a graduate of the University of Texas at San Antonio.
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Recent Posts

Integration Update: AkkenCloud Enhancement

Call-Em-All is thrilled to announce its enhanced integration with AkkenCloud, one of the top staffing and recruiting software solutions. Call-Em-All has had an integration with AkkenCloud in the past, but these enhancements create a fresh environment, where new value can be found from the ground up.

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Why You Shouldn't Ignore Text Replies

People use Call-Em-All to deliver text messages to their contact groups. In some cases, these messages are merely notifications or alerts and don't require a reply. Often, messages are designed to engage contacts. It's no secret that text messages have a high response rate, but what is really shocking is how many replies to the original message go unread. Let's take a more in-depth look at this and explore why you shouldn't ignore responses to your mass text.

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The Truth About Unlimited Text Messaging Plans

Chances are if you’re reading this, you’ve been lied to about unlimited text messaging. There are companies who promise that you can send text messages from your local, normal ten-digit phone number, like your business line or personal desk phone, as much as you need for a flat monthly fee.

Turns out, there’s a few things they aren’t telling you.

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Why Call-Em-All Doesn’t Require User Contracts

A fundamental decision was made during the early days of Call-Em-All. That decision has affected almost every area of our business. From the over 15,000+ active clients we currently serve to the foundation of how our company interacts with the communities who use us.

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Hey Spammers! Don't Try it With Call-Em-All

Spam calls suck.

I know, I know, you’re probably thinking something like: “Um… What? You’re a robocaller, Jon. You’re the problem!” Here’s the thing though, Call-Em-All is actually the Captain America of the mass communication industry. We stand for good and fight the bad (Pst! Check out our Manifesto if you don’t believe me).

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Text Conversations vs Mass Texting - Which Is Better?

“With great power comes great responsibility.” Nobody on the Call-Em-All team ever thought Uncle Ben’s words to Peter Parker would apply to our work, but SURPRISE! That’s the exact mindset that comes with leading the industry charge for automated text messaging.

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Skipping and Repeating Improvements

Skipping and repeating used to be one of our more common support issues. This was a problem that customers experienced on our platform in the past. This recent feedback is a good example of what we used to hear from customers.

"We have had frequent problems with the message starting midway through, or having too long a pause before the message starts which causes people to hang up before hearing the message, or having repetitions/stuttering. I haven't heard complaints lately so perhaps the system has improved."

The last line of that feedback is what I want to talk about today. We want to share what we've done to address this problem for our customers.

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Call-Em-All's Secret War on SPAM

“Hello. Jonathan.” Every monotone, computerized voice call coming to my phone always starts the same. “You owe the IRS money, but don’t forget to call us to receive the large sum of money that you’ve just inherited. Also, don’t forget to vote for candidate Y this election season.” Indeed, that is the greatest hits of the pestering robocall SPAM that me, my colleagues, and chances are high that you too have the privilege of receiving time and time again.

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Short Code v. Long Code: Why the Difference Matters

Modern society is riddled with rules and guidelines. As one would expect, the automated broadcasting industry is no different, especially in the realm of texting. To the uninitiated, a long code text message is one that is communicated using a standard 10-digit phone number. A short code text message is one that is communicated using a 5- to 6-digit phone number. You’ve probably seen these when you sign up for your favorite restaurant’s text notifications. There’s a reason why both exist, and it turns out that it actually matters which one you’re using!

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About

Call-Em-All's mass texting service, voice broadcasting, and text conversations help organizations deliver important messages quickly and maintain better engagement with contacts.

Since 2005, we've delivered more than 1.2 billion voice calls and text messages for companies in healthcare, education, staffing & human resources, property management, utility, non-profits, and religious groups.

We're different because of our culture. We believe it's our biggest competitive advantage. We're passionate about creating positive experiences for our customers, and ensuring that our platform isn't being used to spam marketing or political messages.

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