The Call-Em-All Customer Care Difference
We're a little bit different than most companies you probably do business with, and that has a lot to do with our culture. We're equally passionate about our product and creating meaningful experiences for customers. One of the ways in which we do this is by listening and providing valuable customer support. The quality of customer care is the key differentiation between good, bad, and indifferent companies. But, we strive to do much better than just good by being great. Here are five reasons why our Customer Experience (CX) Team is THE BEST!
1) NO HOLD MUSIC
Have you ever felt frustration arise from being trapped on hold during a phone call? We’ve all encountered the terrible “elevator-style” music while being forced to wait for a real person to help, unsure of how long the hold period may last. At Call-Em-All, we pride ourselves in being accessible. We don’t have hold music simply because our customers won’t need it. Our clients are impressed by the speedy and efficient way that we solve problems.
2) NO OUTSOURCING
Every CX team member is located in the heart of our office in Frisco, Texas! That’s right, we don’t outsource. Why? Because our team members are dedicated individuals that are passionate about positively impacting those around them. Their skill sets, product knowledge, and ability to clearly communicate all contribute to helping our customers resolve their issues or answer any questions. Our clients count on our unscripted and personal service to help them in a unique, memorable way.
3) WE’RE COMPASSIONATE & AUTHENTIC
Our shared humanity connects us. We feel for our customers and want to be of assistance by truly listening and providing honest answers and solutions. Our smiles are real. Our tone is authentic. And our concerns are genuine. Our clients know that we’re always available if/when they need help.
4) WE VALUE SHARED EXCELLENCE
We believe that our customers are our greatest source of learning. We’re only human, and we’re prone to making some mistakes. But it’s how we deal with them that really matters the most. We take our customer feedback seriously and always try to find ways to improve our product experience. We know our best can always be better and great things are never done alone.
5) 24/7 SUPPORT
Call-Em-All is open from 8 am – 6 pm CST to help answer any questions you might have. We are also available 24/7 through voice and email support. We strive to consistently and efficiently assist you with any questions about our service and try our hardest to provide instant feedback. Our goal is to make you feel important and appreciated by being available when you need us. Whether you are encountering problems sending a broadcast or have a question about your account we are more than happy to be of service!
Providing outstanding customer care at the right price is the holy grail of our company. There are a lot of messaging services out there, but trust us, we're not all the same. We're different because we truly care.
“You can’t pay customer service pros to care. If they do as these folks do it’s a gift” - David F.
“Call-Em-All customer service is second to none” - Terry G.
“Great features and you’re always improving! Great customer service” - Erica J.
Megan Reninger is a Digital Marketing Analyst at Call-Em-All with experience in content writing, social media management, and SEO optimization. A writer by day and a reader by night, she's an Austin native with a passion for baking and traveling. She is currently pursuing her Master of Business Administration - Marketing degree at Abilene Christian University.