How Does It Work
[+] [–]What are the basics?
It’s pretty easy - you tell us who you want to call or text and when you want the message to go out. You then record or type the message. When the time comes, we deliver the message. Of course, many of our messages are urgent and are sent immediately.
[+] [–]What happens when a person receives the call or text?
If a person answers the call, they will hear your message and then have the opportunity to repeat the message (at no extra cost) or opt-out of future calls.
If a call goes to voicemail, we wait for the beep and leave the message. Text messages simply get delivered from the unique text-enabled number for your account.
[+] [–]What number shows in the Caller ID?
Your number is the Caller ID. So, call recipients will see your number and hear your voice - they won’t see or hear Call-Em-All at all. Alternatively, we have a special 8xx number you can use (at no extra cost) that will replay your message when redialed by a call recipient that also allows people to opt-out of future calls.
[+] [–]How do I get my phone numbers to you?
You can either upload all your phone numbers at one time via a file (Excel, csv, text) or you can manually enter them one at a time as needed. You can learn more about our Excel sheet upload format here.
[+] [–]How do I get started?
You can create a free trial with us by going here.
[+] [–]How fast is your system?
We broadcast calls and texts at speeds of up to 2,500 messages per minute.
[+] [–]Where do I go to download your software?
You don’t need to pay for or download any software to use Call-Em-All. All you have to do is create an account on our website and log in from there!
[+] [–]Can I begin calling and texting numbers immediately?
Yes! Our system will be able to identify which of your numbers are landlines and which are cell phones.Keep in mind that you must have consent from individuals before contacting them.
[+] [–]We’re a big company, can you support us?
We work with several of the largest companies in the country. We take pride in understanding our clients’ needs and ensuring that our service helps lead to success. We may assign a dedicated contact point, build custom solutions, or help design integrations via our API. We want to be a valued partner, not a vendor.
[+] [–]Can people respond to my messages?
Absolutely! There are several features that allow recipients to respond to your messages.
By text, you are able to use the Conversations section of your account to manage replies. You can view and respond to any replies all in one place!
Using the survey broadcast option, recipients that answer the call live are able to indicate a single response using their keypad.
[+] [–]Where can I send calls & texts?
Calling and text messaging services are available in the US, Canada, and Puerto Rico.
[+] [–]What types of reporting do you offer?
We have several reports in your account. Some reports are related to the billing and credit usage and other reports provide detailed call results for individual numbers. For larger clients, we are happy to provide custom reports at no charge.
[+] [–]What will happen if a person doesn’t answer a call?
If a person does not answer the call live, we will leave the message on their answering machine.
[+] [–]Can a person transfer out and speak to a live person?
Yes, we call this Transfer & Connect. It is free to enable and we charge one credit for each minute a call is connected. Our technology will also make sure that we pause outbound calling when you’re busy talking to other people who have transferred in. Transfer & Connect is only available on the Pay As You Go plan.
[+] [–]How many times will you retry a call if a person does not answer?
We will retry the call between zero and three times based on the settings in your account. We default the number of retries in your account to one as 99% of all calls complete after a single retry
[+] [–]Do you offer an email service as well?
[+] [–]Can I make marketing or promotional calls?
No. Seriously - do not be that person.
[+] [–]Can I make political calls?
No. Seriously - do not be that person.
[+] [–]What kind of messages do your users send?
Our platform is used to transmit informational messages to those who are expecting to receive the information. If someone didn’t give their number directly to you or your organization, do not use our service.
Our clients vary widely and include Fortune 500 companies, churches, schools, and more. Our clients send millions of messages each month to their employees, congregations, students, residents, customers, and patients.
[+] [–]What if someone doesn’t want to receive my messages?
The last thing we want to do is deliver a message to someone who doesn’t want it. So, we have many methods for opting out. Text recipients can reply STOP to any message, call recipients can opt out at the end of the message, and anyone can enter a phone number on our opt out page. All of these methods will immediately block that account from calling/texting that phone number.
[+] [–]What is the cost?
We offer two pricing plans, Pay As You Go and Monthly. The plan that works best for you depends on how frequently you will use the service and if you will call the same or different numbers each time a call is placed.
[+] [–]How can I pay?
Most of our clients pre-pay with a credit card, but we’re happy to invoice larger clients. Many of our heavy users change to monthly usage-based billing after we establish a relationship.
[+] [–]What is a credit?
For Calling: One credit is a 30-second message to one phone number. Though you’re able to record up to 120 seconds, each 30-second increment of recorded audio will consume one credit per phone number.
For Texting: Each outbound text message sent to a phone number is 1 credit. So, sending a text to 100 people would require 100 credits. Inbound text messages do not require credits.
[+] [–]Why credits instead of per-minute charges for calls?
We want our clients to know what a broadcast is going to cost before it goes out, not after. We feel this keeps it simple. With credits, you have a simple cost per call. With per minute charges, some voicemail systems take 45 seconds before you can even hear the beep to leave a message. Additionally, per-minute charges open the door for all kinds of shady tricks - like rounding up call lengths in 30 or 60 second increments (instead of the industry-standard 6 seconds) or counting ring-time as part of the call length (carriers don’t charge for ring-time). We prefer to avoid tricks and gimmicks.
[+] [–]Do you have any hidden add-ons?
No. We never charge additional credits for features like allowing people to opt-out, repeat a message, respond to a survey, or have a text number. We prefer to keep it simple and avoid confusing additional fees.
[+] [–]What if someone wants to transfer out and speak to a live person?
Our Transfer & Connect feature allows people to transfer to you for a live call. This feature is free to enable on the Pay As You Go plan, but we do charge one credit for each minute a call is connected to you.
[+] [–]Do credits expire?
No, credits only leave your account when you successfully complete a call or text.
[+] [–]Do I have to sign a contract?
Absolutely not. We don’t want you paying for service you aren’t using it or don’t want it. In fact, our Manifesto even talks about this.
[+] [–]Are there any startup fees?
No. Creating a free trial account with us doesn’t even require a credit card!
[+] [–]What about monthly fees?
Our Pay As You Go plans have no fees of any kind other than the credits you purchase.
We do have a monthly option that will allow you to call or text your same group as often as you need to for one flat fee per month. Rather than paying per individual message, you just pay one fee for the entire month based on the size of your overall group.
[+] [–]What are your fees for texting?
There are no setup fees and we do not charge you for your text number.
Our Pay As You Go plans use one credit for a text message (see above for more details on credits). Monthly accounts have no additional fees for texting.
[+] [–]Is there an extra cost when I get a text message from your system?
Receiving a text message through our system is the same as receiving a normal text message. Recipients are responsible for their individual data plans. There is no additional or added cost to receiving our messages.
[+] [–]Do you share the numbers in my account/How safe are my numbers?
[+] [–]Am I restricted to a 30-second long message?
No. Messages can be up to two minutes long. After two minutes most carriers cut off messages on a voice mail. That said, we really recommend that you keep your messages as short and sweet as possible. This saves you money (see credit explanation above) and keeps you from bugging the people you’re calling.
[+] [–]Can you send the call directly to voicemail?
No. If a live person OR voicemail is available, we will deliver the message.
[+] [–]Why should I work with Call-Em-All?
We strive to delight our clients by being easy to work with - from simple, no-contract pricing to the simple, effective solutions we build. We work hard to get the details right and are driven by a genuine desire to help make things easier for our clients. Yes, we’re experts in our field. More than that, our clients find us to be partners they can depend on. So, expect us to be professional, knowledgeable, and personable, too!
Call-Em-All is entirely self-funded and is still managed by the same people that founded the company back in 2005. Brad Herrmann and Hai Nguyen are in it for the long haul and are dedicated to building a truly great small business. To really get to know us, check out our employee-created Manifesto and our active participation in the Small Giants Community.