Let's be honest: Most of us loathe interacting with a salesperson. Think of The Wolf of Wallstreet, Used Cars, and Boiler Room. Was there a character in any of these movies who was anything but greedy? Most of us believe that sales is the practice of causing an individual to take action that they wouldn't in their own devices. It's no wonder that we try to avoid them at all costs! Early on, Call-Em-All made the decision not to grow a sales team. We're not anti -sales, per say, it's just that it doesn't fit our culture.
For most growing businesses, quality salespeople are a must. But, we believe that the best way to "sell" our company is by partnering with our customers and creating long lasting relationships through trust. You might be wondering, what value does an Account Management team provide? Call-Em-All's Account Management team helps companies by providing industry-specific expertise, time-saving tips, training, and best practices, along with the power to customize pricing and develop unique solutions with reports and data.
Here are 5 things we want our current and potential customers to know about us:
1) WE GENUINELY CARE
We truly take the time to listen to our customer's needs and customize solutions to exceed their expectations. We understand that it's not one-size fits all. We look out for your best interests by being transparent and ensuring that our service provides value to your organization.
2) NO COMMISSIONS
Instead, we measure success by how well we take care of our current and potential customers. Are we providing an excellent customer experience? Are we creating longstanding, trusted relationships? Is value being added? Are we listening to our customers and providing the right solution for their needs? Are we facilitating custom integrations?
3) WE ARE RESOURCEFUL
Providing product demonstrations and training is just the beginning! We also plan and coordinate quarterly business reviews with customers, onboard enterprise customers with the right pricing solution, highlight key features of our products and ensure customers are maximizing their use of the product, and are troubleshooters for any unforeseen issues.
4) WE SHOULD BE ON JEOPARDY, WE KNOW THINGS!
We are experienced industry experts who keep you informed with things that will impact customers today and in the future- we keep a pulse on what is going on with the FCC, the carriers, and in the mass messaging world. Our goal is to make your mass messaging lives easier.
5) WE CREATE LONG TERM RELATIONSHIPS WITH CUSTOMERS
We do this by investing the time and energy to understand the industry customers are in and the issues that they face. We bring solutions and years of experience. We have attended annual meetings, presented at regional quarterly meetings, participated in partner conferences, and made visits to our customer locations to gain a better understanding of their business products and processes.
*Picture Above from Left to Right: Jared Olfers, Cory Shinn, Thomas Hoffman, and Jon Melton.